Support

Write to [email protected]. We answer within two business days. Please include your store address (example.myshopify.com) and, if possible, a screenshot.

Common questions

The scan failed with a password message. Your storefront is password protected. Open the app's Settings, enter the storefront password (Shopify admin › Online Store › Preferences › Password protection) and scan again.

The scan found nothing. Great start. Automated checks only cover part of all barriers, so also test with a keyboard and a screen reader.

A suggested alt text is wrong. Edit it before saving, or change it later in Shopify admin › Products › image › Alt text.

Cancel and delete data

Uninstall the app in Shopify admin › Settings › Apps. Billing stops, and your data is deleted 48 hours later when Shopify sends the deletion request. For an earlier deletion or a copy of your data, email us.