Valence Metrics

"Building a strong relationship with clients goes beyond producing a great product or providing good support. It requires building a binding trust that will ensure the client’s success. "

Who we are

Valence Metrics is a market research firm with a strong focus in analysing client relationships. The driving force behind Valence Metrics is the challenge to make client relationships more proactive to suit the changing market environment. Our mission is to assist leading corporates to build and maintain a competitive advantage in servicing their clients.

Strong business relationships are maintained by having a good understanding of the clients, a healthy feedback mechanism and a transparent communication channel. We perceive and measure these factors and assist our clients in better servicing the needs of their customers. We form a trusted partner with our clients and provide powerful insights through quality research and consulting.

Our Values

Integrity

Our research delivers accurate and trusted information which is only recognised by the integrity in its methodology.

Collaboration

To get the best of results, we respect and value the collaborative effort both internal and external to Valence Metrics.

Professionalism

We take pride in keeping the best of quality standards in every engagement and solutions provided.

Continuous Relationship

We take our responsibilities seriously and believe in maintaining strong relationships with our clients and value their success.

What we do

We provide you with insights on valences of client relationships, using a connected system of high quality research, technology, and consulting.

Extensive interviews are conducted with senior business executives across different industries to capture all aspects of the market trend. The information gathered is modelled into a framework, measured, and analysed to create our valence report. For each sector, we cater businesses by providing them with high quality data and analysis on penetration, service quality and capability.

Our reports form the basis to strategic analysis which provides guidance to each of our clients in improving their customer relationships. We have a team of analysts and consultants who support the reports by providing further assistance and advise.